Privacy Policy

RealFoyer — RealFoyer platform, owned and operated by Peregrine IT Solutions LLP, located at Suite 115, H160, Sector 63, Noida, India 201301 (“RealFoyer,” “Peregrine IT Solutions LLP,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, process, store, and disclose personal information in connection with RealFoyer's websites, software, applications, hosted real estate websites, mobile applications, IDX/MLS services, lead-management features, and related services (collectively, the "Services").

This Privacy Policy applies to information we collect directly for our own business purposes and, where applicable, information we process on behalf of real estate professionals, teams, brokerages, and other customers using RealFoyer.

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us at support@realfoyer.com.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• RealFoyer's main website and marketing websites;
• RealFoyer customer accounts and administrative dashboards;
• Websites created, hosted, or powered through RealFoyer;
• IDX, MLS, VOW, property-search, and listing-related functionality;
• RealFoyer mobile applications;
• Agent-facing mobile applications and notifications;
• Customer-branded or customer-configured consumer applications;
• Lead-capture and lead-management functionality;
• Saved properties, saved searches, property alerts, and notifications;
• Home valuation and real-estate inquiry functionality;
• Website CMS and content tools;
• AI-assisted features;
• Analytics and marketing tools;
• APIs, integrations, and connected third-party services;
• Billing, customer service, and support communications.

Third-party websites, applications, MLS organizations, data providers, brokerages, and services may maintain their own privacy policies. RealFoyer is not responsible for their independent privacy practices.

2. Our Role When Processing Customer and Lead Data

RealFoyer may process personal information in different capacities depending on the circumstances.

Information About RealFoyer Customers

When a real estate professional, brokerage, team member, administrator, or other customer creates a RealFoyer account, purchases Services, contacts us, or interacts directly with RealFoyer, we may determine how and why that information is processed.

Information About an Agent's Leads and Clients

RealFoyer customers may use our Services to collect and manage information about prospective buyers, sellers, clients, website visitors, and other contacts.

For example, a consumer may:

• Register on an agent's website;
• Request information about a property;
• Request a showing;
• Save a property;
• Save a search;
• Subscribe to property alerts;
• Request a home valuation;
• Contact an agent;
• Download or use an agent-branded application;
• Submit a lead form;
• Subscribe to email, SMS, or other notifications.

In these situations, the applicable real estate professional, team, or brokerage generally determines why the consumer's personal information is collected and how it will be used.

RealFoyer generally processes that information as a technology service provider or data processor on behalf of the applicable customer.

Customers are responsible for providing their website visitors, leads, and clients with appropriate privacy notices and obtaining any consent required by applicable law.

If your personal information was submitted through a RealFoyer-powered website operated by a particular agent, team, or brokerage, you may need to contact that business directly regarding your privacy rights. Where appropriate, RealFoyer may assist the applicable customer with such requests.

3. Information We Collect

Depending on how you interact with the Services, we may collect the following categories of information.

3.1 Account and Professional Information

This may include:

• Name;
• Email address;
• Telephone number;
• Company or brokerage name;
• Team information;
• Job title;
• Professional profile information;
• Real estate license or registration information;
• MLS, association, or board information;
• Account username;
• Authentication information;
• Account permissions and roles.

3.2 Customer Website and Branding Information

Customers may provide information such as:

• Business name;
• Agent or team biography;
• Brokerage information;
• Logos;
• Photos;
• Videos;
• Testimonials;
• Contact information;
• Social-media links;
• Community information;
• Blog posts;
• Custom website pages;
• Website configuration;
• Domain information;
• Marketing content.

3.3 Lead and Client Information

Information collected through RealFoyer-powered websites, apps, forms, and tools may include:

• Name;
• Email;
• Telephone number;
• Property interests;
• Search criteria;
• Favourite properties;
• Saved searches;
• Viewed properties;
• Showing requests;
• Home valuation requests;
• Communication preferences;
• Location preferences;
• Buying or selling interests;
• Lead-source information;
• Notes entered by authorized customer users;
• Communications with the applicable agent or brokerage.

3.4 Property and MLS-Related Information

The Services may process listing and real-estate information supplied by:

• Multiple Listing Services;
• Real estate boards and associations;
• Brokerages;
• Agents;
• Authorized listing-data providers;
• Other third-party property-data services.

Listing information may include property descriptions, pricing, status, location, media, listing-agent information, and other authorized property information.

3.5 Billing Information

When you purchase Services, we or our payment providers may process:

• Billing name;
• Billing address;
• Payment method;
• Transaction information;
• Subscription plan;
• Invoices;
• Payment status;
• Tax information.

Full payment-card details may be processed directly by third-party payment processors rather than stored by RealFoyer.

3.6 Technical and Usage Information

We may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic information;
• Referring URLs;
• Pages viewed;
• Features used;
• Login activity;
• Session information;
• Application version;
• Device identifiers;
• Performance information;
• Error and diagnostic information;
• Security events.

3.7 Mobile Application Information

Our mobile applications may process:

• Device identifiers;
• App installation information;
• Push-notification tokens;
• App usage information;
• Login/session information;
• Notification preferences;
• Saved listings;
• Searches;
• Lead or client activity associated with the relevant account.

We will request device permissions where required by the mobile operating system.

3.8 Communications and Support

When you contact us, we may collect:

• Emails;
• Support requests;
• Chat communications;
• Feedback;
• Survey responses;
• Screenshots;
• Files and attachments;
• Technical diagnostic information.

3.9 Integrations

If you connect RealFoyer with another service, we may process information necessary to operate that integration, including:

• Access or authentication tokens;
• External account identifiers;
• CRM records;
• Contact information;
• Calendar information;
• Advertising information;
• Analytics information;
• Email or communication activity;
• API request and synchronization information.

The specific data processed depends on the integration you enable.

3.10 AI Features

If you use AI-assisted features, we may process:

• Prompts;
• Instructions;
• Website content;
• Property information;
• Lead-related information submitted to the feature;
• Configuration information;
• Generated output;
• Related technical metadata.

AI-related information may be transmitted to third-party AI providers where required to provide the requested functionality.

Customers should not submit confidential, sensitive, or third-party personal information to AI features unless they are authorized to do so.

4. How We Use Information

We may use information to:

• Create and maintain accounts;
• Provide and operate the Services;
• Build, host, and manage customer websites;
• Provide IDX, MLS, VOW, and property-search functionality;
• Display listing information;
• Provide saved-property functionality;
• Operate saved searches and property alerts;
• Deliver email, mobile, and other notifications;
• Provide agent-facing mobile notifications;
• Operate consumer mobile applications;
• Process lead forms and real-estate inquiries;
• Connect consumers with the applicable real estate professional;
• Provide website-management and content tools;
• Provide AI-assisted functionality;
• Process billing and payments;
• Authenticate users;
• Provide customer support;
• Monitor usage and performance;
• Detect fraud, abuse, and security incidents;
• Maintain and improve our products;
• Develop new functionality;
• Provide analytics and reporting;
• Operate integrations requested by customers;
• Send service-related communications;
• Send marketing communications where permitted;
• Enforce our Terms and policies;
• Comply with applicable legal obligations;
• Protect RealFoyer, our customers, consumers, and third parties.

5. Property Alerts, Email, SMS, and Notifications

Consumers may elect to receive communications including:

• New listing alerts;
• Saved-search matches;
• Price-change alerts;
• Property-status updates;
• Showing information;
• Account notifications;
• Agent communications;
• Marketing messages where consent has been provided.

Users may modify applicable notification preferences through the Services or use the unsubscribe or opt-out mechanism provided with the communication.

Transactional or essential service communications may continue where reasonably necessary to provide an account or requested service.

Customers using RealFoyer communication functionality are responsible for obtaining appropriate consent and complying with applicable email, text-messaging, telemarketing, anti-spam, privacy, and marketing laws.

6. Cookies and Similar Technologies

RealFoyer and RealFoyer-powered websites may use cookies and similar technologies, including pixels, local storage, SDKs, and web beacons.

These may include:

Essential technologies — used for authentication, account security, session management, fraud prevention, and core website functionality.

Functional technologies — used to remember preferences, maintain settings, and improve functionality.

Analytics technologies — used to understand website usage, measure performance, diagnose issues, and improve our Services.

Advertising and marketing technologies — where enabled, these may be used to measure advertising campaigns, attribute leads or conversions, provide remarketing or personalized advertising, and integrate with advertising platforms.

Where required by applicable law, appropriate consent or privacy-choice mechanisms may be provided for non-essential tracking technologies.

Disabling certain cookies may affect the functionality of the Services.

7. How We Disclose Information

We may disclose information as reasonably necessary to:

RealFoyer Customers

Consumer information submitted through an agent's website or application may be provided to the applicable agent, team, brokerage, authorized staff member, or administrator.

Service Providers and Subprocessors

We may use third parties for services such as cloud hosting, databases, file and image storage, content delivery, email delivery, SMS and telecommunications, push notifications, payment processing, analytics, customer support, security, mapping and geolocation, AI functionality, advertising, domain services, and application hosting.

MLS and Listing Providers

Information may be exchanged with MLS organizations, real estate boards, associations, authorized data vendors, or related providers where necessary to provide listing functionality or demonstrate compliance with applicable data-display requirements.

Connected Integrations

When a customer enables a third-party integration, information may be shared with that service as required to operate the integration.

Legal and Safety Reasons

We may disclose information where reasonably necessary to comply with law, respond to valid legal process, protect rights or property, detect or prevent fraud, address security incidents, enforce agreements, or protect users or the public.

Business Transactions

Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

8. Sale and Sharing of Personal Information

RealFoyer does not operate as a data broker and does not sell customer CRM databases or consumer lead lists for monetary consideration.

Certain advertising, analytics, or cross-platform marketing activities may be considered a "sale," "sharing," or similar disclosure under particular privacy laws even where no money is exchanged.

Where applicable law requires an opt-out or similar privacy choice, we will provide an appropriate mechanism.

9. Third-Party Services

RealFoyer may integrate with or link to third-party services.

Those third parties may independently collect or process information under their own terms and privacy policies.

Examples may include MLS providers, mapping providers, payment processors, analytics platforms, advertising networks, social-media services, CRM providers, email or SMS providers, and AI providers.

RealFoyer is not responsible for the independent privacy practices of third parties.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Maintain customer accounts;
• Fulfill contractual obligations;
• Maintain security;
• Resolve disputes;
• Prevent fraud;
• Meet legal, tax, accounting, MLS, or regulatory obligations;
• Enforce agreements.

Retention periods may differ depending on the type of information and the purpose for which it is processed.

Following termination of an account, some information may remain temporarily in backups or archives or may be retained where required for legitimate legal, security, accounting, or compliance purposes.

Customers should maintain their own copies of information they are legally required to preserve.

11. International Data Processing

RealFoyer serves customers and consumers in multiple countries.

Information may therefore be processed or stored in countries other than the country where the individual resides, including locations where RealFoyer or its service providers operate infrastructure.

Where required by applicable law, we will use appropriate mechanisms for international data transfers.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Measures may include, as appropriate:

• Access controls;
• Authentication;
• Encryption in transit;
• Infrastructure security;
• Logging;
• Monitoring;
• Backup processes;
• Role-based permissions;
• Secure development practices.

No internet transmission, storage system, or technology platform can guarantee absolute security.

Customers are responsible for maintaining secure passwords, devices, networks, and authorized-user access.

13. Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights such as:

• Requesting access to personal information;
• Requesting correction of inaccurate information;
• Requesting deletion;
• Requesting a portable copy of information;
• Withdrawing consent where processing relies on consent;
• Objecting to certain processing;
• Requesting restrictions on certain processing;
• Opting out of certain marketing or advertising activity;
• Appealing or complaining about a privacy decision where applicable.

To submit a privacy request, contact support@realfoyer.com.

We may need to verify your identity before completing certain requests.

If RealFoyer processes your information solely on behalf of a particular agent, team, or brokerage, we may refer the request to that customer.

14. Marketing Communications

You may unsubscribe from RealFoyer promotional emails by using the unsubscribe option included in the communication or by contacting us.

Opting out of promotional communications does not necessarily prevent us from sending account, billing, security, transactional, or service-related notices.

15. Children's Privacy

RealFoyer's subscription platform is designed for real estate professionals and business users and is not intended for children to create business accounts.

We do not knowingly solicit personal information directly from children for the purpose of creating RealFoyer customer accounts.

Consumer-facing real-estate websites may be publicly accessible, but customers are responsible for ensuring that their collection and use of consumer information complies with applicable age and consent requirements.

16. Customer Responsibilities

Customers using RealFoyer to collect or process personal information are responsible for:

• Complying with applicable privacy laws;
• Providing appropriate privacy disclosures;
• Obtaining required consent;
• Processing only information they are authorized to process;
• Responding to applicable consumer privacy requests;
• Properly configuring analytics and advertising tools;
• Protecting their account credentials;
• Limiting account access to authorized users;
• Complying with applicable MLS, brokerage, and association requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date.

Where required or appropriate, material changes may also be communicated through the Services, website, or email.

Continued use of the Services after an updated Privacy Policy becomes effective is subject to the updated Policy, except where applicable law requires another form of notice or consent.

18. Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy, contact:

RealFoyer, operated by Peregrine IT Solutions LLP.

Email: support@realfoyer.com